Privacy Policy for Hixoi

Effective date: July 8, 2026

Introduction

Welcome to Hixoi, an AI image and video generation service available at hixoi.app. Hixoi helps users create images, animate pictures, and generate videos from prompts, uploaded reference assets, model settings, and generation controls.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you may have when you use Hixoi.

Information We Collect

We may collect the following categories of information:

1. Account Information

   • What We Collect: Name, email address, login details, profile information, authentication provider information, and account settings.
   • Purpose: To create and secure your account, authenticate access, provide support, and manage your use of Hixoi.

2. Creative Inputs and Generated Content

   • What We Collect: Text prompts, uploaded images, uploaded video clips, reference assets, selected models, styles, aspect ratios, resolution settings, output counts, generated images, generated videos, and generation history.
   • Purpose: To provide AI generation features, create and refine outputs, troubleshoot issues, maintain history where available, and improve service quality.

3. Usage Details

   • What We Collect: Pages viewed, features used, credits consumed, generation frequency, button clicks, error events, and other product interaction data.
   • Purpose: To operate Hixoi, understand product performance, improve workflows, prevent abuse, and keep the service reliable.

4. Device and Technical Information

   • What We Collect: IP address, browser type, device type, operating system, referral pages, approximate location, log data, and diagnostic information.
   • Purpose: To secure the service, detect fraud or misuse, debug errors, and optimize Hixoi across devices and browsers.

5. Cookies and Similar Technologies

   • What We Collect: Cookies, local storage data, session identifiers, preferences, and analytics identifiers.
   • Purpose: To keep you signed in, remember preferences, understand usage patterns, and improve the user experience.

6. Payment and Billing Information

   • What We Collect: Billing details, transaction records, selected plans, credit purchases, payment status, and invoice-related information. Payment card details may be processed by third-party payment providers.
   • Purpose: To process purchases, manage credits, prevent fraud, provide receipts, and handle billing support.

How We Use Information

We use collected information to:

• Provide, maintain, and improve Hixoi.
• Generate images, animations, and videos based on prompts, uploads, and settings.
• Manage accounts, credits, orders, generation history, and customer support.
• Personalize product functionality and remember user preferences.
• Monitor service reliability, security, fraud prevention, and abuse prevention.
• Process payments and maintain billing records.
• Communicate service updates, policy changes, security notices, or support responses.
• Comply with legal obligations and enforce our Terms of Service.

How We Share Information

We do not sell your personal information. We may share information only in limited circumstances:

• With trusted service providers that help us operate Hixoi, including hosting, authentication, analytics, storage, AI processing, payment, email, and customer support providers.
• When required to comply with laws, regulations, legal processes, or lawful government requests.
• To protect the rights, property, safety, and security of Hixoi, our users, service providers, or the public.
• In connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate protections.

AI Processing and Uploaded Content

Hixoi may process prompts, uploaded images, uploaded video clips, reference assets, and generated outputs through AI systems and infrastructure providers to deliver image generation, image animation, and video generation features.

You should not upload content unless you have the rights and permissions needed to use it with Hixoi. Please avoid submitting sensitive personal information, confidential business materials, or content that you do not want processed as part of an AI generation workflow.

Data Storage and Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption, monitoring, and secure infrastructure practices.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain information for as long as needed to provide Hixoi, manage your account, maintain generation history, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. Retention periods may vary depending on the type of information and how it is used.

Your Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, export, or restrict the use of your personal information. You may also manage certain cookies or browser storage through your browser settings.

To request help with your information, contact us at support@hixoi.app.

Children's Privacy

Hixoi is not intended for children under 13 or under the minimum age required by applicable law to use online services. We do not knowingly collect personal information from children. If you believe a child has provided personal information to Hixoi, contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and revise the effective date above. Your continued use of Hixoi after changes are posted means you acknowledge the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Brand: Hixoi
Website: hixoi.app
Email: support@hixoi.app